General Information
Normal Production
- Screen and setup charges: $50.00 (v) per color.
- Non-imprinted:
- *1 to 3 days
- Imprinted:
- *10 to 15 days
- Custom Medallion Watch:
- 6 weeks (new medallion)
- 4 weeks (re-order)
- *Providing inventory is in stock
-
- Overstock merchandise:
- Price is for blank goods and while supplies last.
- An additional running charge applies (depending on the item) plus a setup charge for a one color imprint.
Rush orders
- 2-5 day service for most items (providing inventory is in stock.)
- Contact factory for availability and extra costs.
Special Services
- Gift Wrapping:
- Stock color paper: Silver or Gold $1.00 (z) for paper, $2.00 (z) for labor charge. Contact factory for non-stock paper/labor charges.
- Time setting:
- $1.00 (v) for applicable clocks and watches.
- Contact factory for details.
- Dial Imprint on applicable clocks only:
- $10.00 (v) per piece.
- Contact factory for details.
- Imprinting/Engraving:
- Methods: Silk-screen or pad printing for most items. See individual pages for imprint areas, set up and extra run charges.
- Repeat Set Up $25.00 (v)
Artwork requirements
- Electronic Vector art in MAC/PC formats (AI, Corel Draw). Faxed, copied, or Jpeg art is not acceptable. Art charges will be assessed according to time and difficulty at $50.00 (z) per hour. Customers will be notified of art charges. Unless the exact size is specified, the art will be reduced or enlarged to the appropriate size.
- The email address for sending art is: art@npionline.com
- Copy Changes:
- Only available for screen printed orders.
- Add $20.00(z) per change. (Watches not applicable.)
- Typesetting:
- $20.00 (v)
- Art Proofs:
- Paper: $10.00 (v)
- Product: $40.00 (v) plus cost of item, applicable set up, and overnight freight. $60.00 (v) for George Foreman grills, kitchen accessories, and DVD players.
- Virtual Proof – $15(v) per proof.
- Color Matching:
- PMS color match at no charge.
- Extra color run charge:
- $1.50 (v) per color for watches, grills, DVD players, "Boom" box, radios, and magnetic boards.
- For all others items add .70 (v) per color.
- Standard imprint or engrave location:
- Unless specified by the customer, we will follow the imprint/engrave location as illustrated in the catalog.
- Imprint sizes in catalog are approximate.
- Silk Screen Personalization:
- Either initials or full names.
- $10.00 (v) per personalization.
- Digital Engraving:
- Set up charge (including repeat orders): $75.00 (v)
- Run charge: $15.00 (v)
- Engraving:
- $4.00 (v) first line of engraving on plates.
- ($3.00 (v) for each additional line.)
- $15.00 (v) for entire watch back engraving.
- *Add $20.00 (z) grinding charge when applicable.
- *Add digital set up charge and run charge for logo.
Samples
- 1 to 3 random or blank pieces – EQP per item (Movado watches and Movado clocks, and crystals excluded.)
- Over 3 pieces are billed at first column pricing.
- Spec Samples:
- EQP pricing plus applicable set up, run charges, and freight.
- Less than Minimum:
- Quantities 3–1/2 the standard minimum – $50.00 (z)
- Quantities above 1/2 the standard minimum – $30.00 (z)
- 1 to 2 piece imprinted/engraved orders will not be accepted.
- Above Catalog Quantity Pricing:
- Contact factory for special pricing.
- Non Imprinted Merchandise:
- When items are ordered without an imprint and minimum quantity is ordered, next column pricing will be applied.
- Overruns/Under runs:
- Every effort will be made to ship the exact quantity ordered, however, we reserve the right to ship up to 2% over or under the amount ordered for imprinted merchandise.
- Sizes and weights:
- All sizes and weights given in the catalog are approximate.
Shipping Services
- Notification by email:
- This service is provided at no additional cost with UPS & FedEx. Please supply your email address on your order for this service.
- US Postal Service:
- There will be a handling fee of $10.00 (z) per box. For over 3 boxes - $20.00 (z) this fee is to deliver the cartons to the Post Office.
- Split Shipments:
- For each shipment after the first add $10.00 (v) per shipment plus all freight costs. For George Foreman and kitchen related items, each shipment must be in case pack quantity. If not ordered in case pack quantity, add $20.00 (v) per piece out of case quantity.
- Foreign Shipments:
- $25.00 (v) for handling additional documentation, unless you supply completed air bill, export declaration (if required) and commercial invoice.
- Mailers:
- $3.75 (v) plus $1.00 (v) to insert product into mailer. George Foreman and kitchen items - $10.00 (v) for mailer plus $2.00 (v) to insert product into mailer. Add $2.00 (V) handling fee for each individual mailing. The address list must be supplied in a Microsoft excel file. Contact factory for details.
- Gift boxes:
- Available for most items. Contact factory for availability and pricing.
Billing
- Prepayment:
- All foreign accounts and new customers should expect a prepayment request. All funds requested need to be received and cleared before merchandise can be released.
- Non-Sufficient Funds:
- Any payments received that are returned as non sufficient funds will be re-invoiced with a $25.00 (Z) bank fee with payment due upon receipt of invoice.
- Tax & Duties:
- Any claims received for foreign shipments will be billed
- immediately with payment due upon receipt of invoice.
- Foreign Bank Checks:
- Any payments received by a foreign check will not be accepted under $200. Any payments over $200 by a foreign bank will be subject to a $40 (Z) bank fee that will be deducted from the check amount.
- Foreign funds:
- Any payments received in non American funds will be subject to a $40(Z) bank fee that will be deducted from that payment amount.
- Credit Card Payment Option:
- We accept American Express, MasterCard, and Visa.
- Contact the factory for more information.
Returns and Miscellaneous
- Hours of Operation:
- We offer extended hours of operation for your convenience.
- We are available to serve your needs from 9:00 AM to 7:00 PM EST (6 PM Fridays).
- Cancellations:
- Not allowed once merchandise is imprinted. Non-imprinted accepted at cost of materials and labor incurred up to cancellation date. Restocking fee of 10% may apply.
- Contact factory for details.
- Sample returns:
- All items may be returned within 30 days of receipt for factory credit except for crystal pieces, telescopes, and non-catalog special ordered items, and spec samples. Merchandise must be received in saleable condition in original packaging including instructions and parts. If the above is not met, then the items will be returned to the sender.
- Contact factory for RA# prior to returning item(s).
- Substitution:
- Occasionally, it is necessary to substitute an item with one of similar appearance and features. This is due to seasonal design changes.
- Authorized Returns:
- Merchandise found to be incorrect due to our error will be redone or replaced at no charge when factory is notified within 5 days of client’s receipt of merchandise. At this time, we will issue a return authorization number and issue a call for your package(s). Unauthorized returns will be refused and returned to sender.
- Repairs:
- Brand name merchandise (i.e. Bushnell, Movado, Seiko, Citizen, etc.) must be returned to manufacturer. See warranty paperwork for instructions.
- Product Warranty:
- All brand name products are covered under the manufacturer warranty. All other products are covered by a limited 2-year warranty. Warranty covers any defects in material or workmanship during normal use. Should any defects develop during this period, the products will be repaired or replaced at our discretion, free of charge, providing the product was not mishandled.
- *Note: All products with imprints are shown for illustrative purposes only. None are offered for sale. Prices, specifications, and terms of sale are subject to change without notice. Orders are subject to the approval of New Products and are not binding until approved by New Products. We reserve the right to refuse any order. All orders are subject to material availability. New Products will not be liable for inability to deliver due to material shortages.
- **Catalog effective dates: This catalog supersedes any and all previous catalogs, and is valid until release of our 2009 Catalog.
